Friday, 22 May 2009

Customers and Complains inspires me to this

This is something I have never told anyone before. I normally just cry myself at night never really expressed my heart out hoping it will go away. I am writing to express my feelings and thoughts on behalf of many people who work as front liners. They are people who deliver services to customers and sometimes (in the shoe of customers) the services that the retail store provides are not up to their standard. When customers are unhappy about the service, the front liners are the first contact who faces the complaint. From my own personal experience from working as a cashier at a food stall to a teller at a bank, it is painful to see how some behaviors of customers are toward cashiers. You read complains on how this business company is making one’s life miserable and how that retail store is ripping one’s money off. It is understandable that you should take action against certain unsatisfying service that had been delivered to you. However, I think it is best to do it in a polite way just as the way the first contacts i.e. front liners delivered their manners. Especially if it is just a simpler problem than you-got-cockroach- in-your-food. I believe that stores and restaurants have open arms on receiving complains and some complains can be resolved although some are not. These companies have their own reasons and for whatever they are, human customers should be more patient and it is not pretty to exaggerate your madness to the cashiers. Write a simple complain letter with your suggestions and forward it To Whom It May Concern, pray and hope for a positive response. If you want to see and talk to the manager instead, ask nicely, don’t express in such abrupt anger.

In the part where I wrote “it is painful to see how some peoples’ behaviors are toward cashiers” this actually means how dominating people can act toward minority cashiers especially customers with high standard and are high nosed or arrogant. Is the motto “customers are always right” in your mind? From front liners point of view, it is “customers are always wrong but they just think they are right.” (Just because you have more money than I do, it doesn’t make you right to treat me like I am nobody). It is painful because we front liners do not have the say to respond to mean customers directly. We just cry among ourselves or laugh at it at the end of the day.

I now have realized how mean I have been to some of my colleagues, friends and even the maid in my husband’s house. I got really mad one time I didn’t realize I was hurting them. Just recently I got struck by a lighting to change myself, to be nicer and kinder.

Again, read this as an experience from someone and move on ;)

Loads of love,
Mona

Sunday, 25 January 2009

The story

this email i received from a friend... its bitter sweet.

When I got home that night as my wife served dinner, I heldher hand and said, I've got something to tell you. She sat down andate quietly. Again I observed the hurt in her eyes. Suddenly I didn't know how to open my mouth. But I hadto let her know what I was thinking. I want a divorce. I raised the topiccalmly. She didn't seem to be annoyed by my words, instead sheasked me softly, why?I avoided her question. This made her angry. She threw awaythe chopsticks and shouted at me, you are not a man! That night, we didn't talk to each other.. She wasweeping. I knew she wanted to find out what had happened to our marriage. But Icould hardly give her a satisfactory answer; I had lost my heart to alovely girl called Dew. I didn't love her anymore. I just pitied her! With a deep sense of guilt, I drafted a divorce agreementwhich stated that she could own our house, 30% shares of my company andthe car. She glanced at it and then tore it into pieces. The woman whohad spent ten years of her life with me had become a stranger. I feltsorry for her wasted time, resources and energy but I could not take backwhat I had said for I loved Dew so dearly. Finally she cried loudly in front of me, which was what Ihad expected to see. To me her cry was actually a kind of release. Theidea of divorce which had obsessed me for several weeks seemed tobe firmer and clearer now. The next day, I came back home very late and found herwriting something at the table. I didn't have supper but went straight tosleep and fell asleep very fast because I was tired after an eventful daywith Dew. When I woke up, she was still there at the table writing. Ijust did not care so I turned over and was asleep again. In the morning she presented her divorce conditions: shedidn't want anything from me, but needed a month's notice beforethe divorce. She requested that in that one month we both struggle to liveas normal a life as possible. Her reasons were simple: our son had hisexams in a months time and she didn't want to disrupt him with ourbroken marriage. This was agreeable to me. But she had something more, sheasked me to recall how I had carried her into out bridal room on ourwedding day. She requested that everyday for the month's duration Icarry her out of our bedroom to the front door ever morning. I thought shewas going crazy. Just to make our last days together bearable I accepted her odd request. I told Dew about my wife s divorce conditions. She laughedloudly and thought it was absurd. No matter what tricks she applies,she has to face the divorce, she said scornfully. My wife and Ihadn't had any body contact since my divorce intention was explicitlyexpressed. So when I carried her out on the first day, we both appeared clumsy.Our son clapped behind us, daddy is holding mummy in his arms. Hiswords brought me a sense of pain. From the bedroom to the sitting room,then to the door, I walked over ten meters with her in my arms. Sheclosed her eyes and said softly; don't tell our son about the divorce.I nodded, feeling somewhat upset. I put her down outside the door. She went to wait for thebus to work. I drove alone to the office. On the second day, both of us acted much more easily. Sheleaned on my chest.. I could smell the fragrance of her blouse. Irealized that I hadn't looked at this woman carefully for a long time.I realized she was not young any more. There were fine wrinkles on herface, her hair was graying! Our marriage had taken its toll on her. For aminute I wondered what I had done to her. On the fourth day, when I lifted her up, I felt a sense ofintimacy returning. This was the woman who had given ten years ofher life to me. On the fifth and sixth day, I realized that our sense ofintimacy was growing again. I didn't tell Dew about this. It becameeasier to carry her as the month slipped by. Perhaps the everyday workoutmade me stronger. She was choosing what to wear one morning. She tried onquite a few dresses but could not find a suitable one. Then she sighed,all my dresses have grown bigger. I suddenly realized that she hadgrown so thin, that was the reason why I could carry her moreeasily. Suddenly it hit me; she had buried so much pain and bitterness in herheart. Subconsciously I reached out and touched her head. Our soncame in at the moment and said, Dad, it's time to carry mum out.To him, seeing his father carrying his mother out had become an essential partof his life. My wife gestured to our son to come closer and hugged himtightly. I turned my face away because I was afraid I might change mymind at this last minute. I then held her in my arms, walking from thebedroom, through the sitting room, to the hallway. Her handsurrounded my neck softly and naturally. I held her body tightly; it was justlike our wedding day. But her much lighter weight made me sad. On the last day,when I held her in my arms I could hardly move a step. Our son had goneto school. I held her tightly and said, I hadn't noticed that ourlife lacked intimacy. I drove to office... jumped out of the carswiftly without locking the door. I was afraid any delay would make mechange my mind... I walked upstairs. Dew opened the door and I said to her,Sorry, Dew, I do not want the divorce anymore. She looked at me, astonished. Then touched my forehead. Doyou have a fever? She said. I moved her hand off my head. Sorry, Dew,I said, I won't divorce. My marriage life was boring probablybecause she and I didn't value the details of our lives, not because wedidn't love each other any more. Now I realize that since I carried her intomy home on our wedding day I am supposed to hold her until death doesus apart. Dew seemed to suddenly wake up. She gave me a loud slap andthen slammed the door and burst into tears. I walked downstairs anddrove away. At the floral shop on the way, I ordered a bouquet of flowersfor my wife. The salesgirl asked me what to write on the card.. I smiledand wrote: 'I'll carry you out every morning until death do us apart'

Saturday, 3 January 2009

Welcome 2009

bye2 2008 and welcome 2009! Gnol and I spent the new year celebration at the Empire.. it was sweet! :) we stayed there for a nite and we had a great time together.. Gnol wanted to go swimming in the afternoon of the last day of 2008 but there were too many people so we decided to go after the countdown. it was funny, the pool was dark but people were watching us swimming. Gnol and I called it "Our first swimming in 2009" and we did many2 1st things in 2009. The first thing Gnol did in 2009 was fart, while watching fireworks.. and the first thing I did in 2009 was sneeze.
Not forgetting.. I said goodbye to my long straight hair and Hellooo new short hair! haha

our first breakfast in 2009

Friday, 19 December 2008

Sheffield

specifically in Gnol's kaka n brother in law's home.. we were putting up a christmas tree.... Tadaa!!~









Tuesday, 16 December 2008

Just another blog

i know im still pending for more pictures to be uploaded but its take atleast 4 minutes for just 2 photos, so i'll do it next time. u must b wondering why it takes a long time for me.. the size of the photos r too large so it takes 1 pixel per 5 seconds. im supposed to resize the photos before i upload but it means more work for me. thats why. n im too lazy n i've got other things to do than staring at my computer. Haha! blogging is done only during my spare time n when im feeling like it. like now.

I got back to work today... after recharging my brains for 2 weeks. you could imagine how it feels. stressful work pays off when u get paid. and for me, i appreciate the most when i get my holidays!! the longer the better! haha i just found out today that the company that im working with owes me 4 more days off, so they're giving me the holidays from friday to tuesday next week. and i've got they days all to myself and Gnol. hehe im planning to:

  1. clean up amah's room for new amah who is already in Brunei but we cant fetch her from Gnol's aunt yet koz her room is still in a mess.
  2. bring new amah shopping for grocesseries and necessities
  3. plant more flowers on father-in-law's yard
  4. search for free online jobs
  5. eat junk food with Gnol while watching Astro

I think i should also try to persuade Gnol to make me his housewife. which will be miracle if he would let me.

Good Nite fellas!

Sunday, 14 December 2008

London

Random photos from London, madame tassaud.


























in this photo above, the road got stuck because there was an accident in front.. it took hours, so we got out of the bus.. i overheard a policeman talking that a man got killed in the accident. its not a surprise to the londoners, mony told me.. the other day when he came out of the underground, he past a dead guy on the street who happened to have been stabbed with knife.





Above: Gnol and his friend Hj Pian, his friends's friend and the one in stripe is his friend's friend friend's brother Kamilin who happened to be accompanying the two friends in london.


In the photo are Mony and I. i remember it was freezing cold this day. Last day in London

Hands Up!!

This is the gun thats caused us a little terror in the France Immigration. hahaha Refer to previous posting under 'Im Home!~'